Last updated: 20 October 2026

Welcome to Preston Fields Secure Dog Walking.

We aim to provide a safe, clean and enjoyable environment where dogs can exercise within our privately booked, securely enclosed fields.

By making a booking, you agree to these Terms & Conditions and accept responsibility for ensuring that everyone attending under your booking follows them.

Please read them carefully before your visit.

1. Bookings and field access

1. All sessions must be booked in advance through our authorised booking system or directly with Preston Fields.

2. Each booking provides exclusive use of the field specified in the booking confirmation for the agreed period.

3. Customers must not enter the field before their booked session begins and must leave promptly when it ends.

4. Please do not arrive more than five minutes before your session.

5. Dogs must remain securely in your vehicle until the previous customer has left and it is safe to enter.

6. Dogs must remain on leads in the car park, shared areas and when entering or leaving the field.

7. Bookings must not be transferred to another person without our prior agreement.

8. The person making the booking is responsible for ensuring that all people attending under their booking comply with these terms.

9. Customers must not exceed the number of dogs declared and accepted when booking.

10. Customers must not enter any field other than the one they have booked.

2. Field security and safety

1. All field entrance gates must remain fully closed and securely fastened at all times while dogs are inside the fields, regardless of whether the dogs are on or off their leads.

2. Customers must ensure the entrance gate is fully closed and securely fastened immediately upon entering the field and before releasing any dog.

3. Gates must never be left open, propped open or unsecured while dogs are present in the field.

4. Before opening a gate to leave, all dogs must be securely on their leads and under the effective control of their handlers.

5. Customers must check that the field, gates and fencing appear suitable and secure before allowing dogs off-lead.

6. Customers must not interfere with fencing, gates, locks or other site infrastructure.

7. Any damaged fencing, insecure gates or other safety concerns must be reported to Preston Fields immediately.

8. Dogs must never be left unattended in the field.

Preston Fields is an outdoor, natural environment. Conditions may include uneven ground, holes, dips, mud, standing water, insects, vegetation and seasonal hazards.

Customers are responsible for assessing whether the conditions are suitable for themselves and their dogs.

Particular care should be taken during extreme heat, frost, ice, storms or other adverse weather.

Dogs must not be exercised in conditions likely to cause unnecessary suffering or place their health at unreasonable risk.

Customers should bring suitable drinking water and take appropriate precautions for their dogs.

Where conditions create a significant safety risk, Preston Fields may temporarily close the affected field.

4. Dog health, vaccinations and infectious diseases

To protect the health and welfare of all dogs using Preston Fields:

1. All dogs must be appropriately vaccinated and regularly treated for worms and other relevant parasites in accordance with veterinary advice.

2. Customers must not bring dogs displaying symptoms of an infectious or potentially contagious illness, including vomiting, diarrhoea, unexplained coughing or other symptoms suggesting infection.

3. Dogs diagnosed with, suspected of having, or recently exposed to a significant infectious disease must not attend until veterinary advice confirms that returning to a shared-use environment is appropriate.

4. This includes, but is not limited to, canine parvovirus, kennel cough and other contagious conditions.

5. Customers must inform Preston Fields as soon as reasonably practicable if a dog develops a confirmed or suspected significant infectious disease following a visit, where there is a reasonable possibility that other field users may have been exposed.

6. Preston Fields may request reasonable evidence of vaccination status or veterinary clearance where a specific health or safety concern arises.

7. We reserve the right to refuse or postpone a booking where there are reasonable grounds to believe attendance could create a significant infection risk.

8. Customers must follow any reasonable additional hygiene or infection-control instructions issued following an identified risk.

These requirements apply equally to privately owned dogs and dogs brought by professional dog walkers.

5. Dog behaviour and supervision

1. Dogs must remain under the effective supervision and control of a responsible handler throughout their visit.

2. Dogs must not be left unattended.

3. Owners and handlers are responsible for assessing whether dogs attending together are compatible.

4. Customers must take reasonable steps to prevent fighting, biting, injury, escape or damage.

5. Any dog displaying dangerous or uncontrolled behaviour must be secured immediately.

6. Customers must report serious incidents, including bites, injuries, escapes or property damage, as soon as reasonably practicable.

7. Preston Fields may refuse future bookings where a dog or handler presents a significant safety risk that cannot reasonably be managed.

6. XL Bully and other legally restricted dogs

Preston Fields welcomes legally exempt XL Bully dogs, subject to compliance with current legislation, our insurance conditions and our separate XL Bully Booking Policy.

All XL Bully dogs must be approved by Preston Fields before their first visit, and the required exemption documentation must be provided in advance.

XL Bully dogs must remain securely on a lead and properly muzzled in the car park, shared access areas and when entering or leaving the field.

Once inside the exclusively booked, securely enclosed field, with the entrance gate fully closed and fastened, an approved XL Bully dog may be taken off-lead and have its muzzle removed, subject to the requirements of our separate XL Bully Booking Policy.

The dog must be placed back on its lead and properly muzzled before the gate is opened to leave.

All handlers must comply with the dog's exemption conditions and all applicable legislation.

From 1 November 2026, children under 12 must not be left in close contact with an exempt XL Bully dog in a private place without adult supervision.

Our separate XL Bully Booking Policy forms part of these Terms & Conditions for customers attending with an XL Bully dog.

No dog may attend Preston Fields where doing so would breach applicable legislation.

7. Dog waste and cleanliness

Keeping the fields clean is everyone's responsibility.

1. Customers must pick up all dog waste produced during their visit immediately.

2. Please bring sufficient poo bags and dispose of waste in the designated bins.

3. Dog waste must not be left in the fields, car park, access areas or surrounding land.

4. Customers must take reasonable care to leave the field clean and ready for the next visitor.

5. Any significant contamination or hygiene concern must be reported promptly.

6. Repeated failure to clear up after dogs may result in suspension or refusal of future bookings.

7. Where a customer causes exceptional cleaning costs through a proven breach of these terms, Preston Fields may seek recovery of reasonable, evidenced losses, subject to applicable law.

Our staff visit and inspect the fields regularly throughout the day, including scheduled periods set aside for checking and cleaning. However, customers remain responsible for cleaning up after the dogs in their care.

8. Professional dog walkers and commercial bookings

Professional dog walkers and other commercial users are welcome, subject to our booking requirements.

Professional users must:

1. Have the necessary authority from each dog's owner to bring the dog to Preston Fields.

2. Ensure all dogs meet our health, vaccination, behaviour and safety requirements.

3. Maintain effective supervision and control of all dogs attending.

4. Ensure that dog numbers comply with the booking restrictions and the site's permitted capacity.

5. Comply with all legal requirements applicable to their professional activities.

6. Maintain appropriate business insurance where required by law or under their agreed commercial booking arrangements.

7. Notify Preston Fields promptly of serious incidents or infectious-disease concerns.

8. Ensure assistants and other handlers accompanying them comply with these Terms & Conditions.

9. Obtain any required advance approval for legally restricted dogs.

Professional users are responsible for the conduct of the dogs and handlers attending under their booking, subject to applicable law.

9. Vehicles and parking

1. Vehicles must be parked only in designated parking areas.

2. Please drive slowly and carefully within the site.

3. Take particular care when entering or leaving the premises from the main road.

4. Do not obstruct gates, entrances or access routes.

5. Dogs must remain safely secured in vehicles until it is appropriate to enter the field.

6. Dogs must not be left unattended in vehicles where doing so could compromise their welfare.

7. Vehicles and belongings are left at the owner's risk, except where loss or damage results from matters for which Preston Fields is legally responsible.

8. Customers must be considerate of neighbouring properties and avoid unnecessary noise, excessive engine idling or other avoidable disturbance.

10. Booking changes, cancellations and refunds

We understand that plans sometimes change.

1. Customers may cancel or reschedule a booking up to two hours before the session begins, subject to the booking arrangements and availability.

2. Requests made within two hours of a session may not qualify for a refund or rescheduling, except where required by law or agreed by Preston Fields.

3. Late arrivals do not automatically entitle customers to additional time or a refund.

4. Missed sessions and no-shows are normally non-refundable where the field was available as booked.

5. Prepaid packages are subject to the validity periods and conditions clearly displayed at purchase. Refunds for unused sessions will be considered in accordance with applicable consumer law.

6. If Preston Fields cancels a booking because the field is unavailable, we will offer an appropriate alternative booking or a refund for the affected session.

7. Nothing in these terms limits statutory cancellation, refund or other consumer rights that apply to a particular booking or package.

11. Site closures and maintenance

Preston Fields may temporarily close a field where reasonably necessary for maintenance, repairs, severe weather, infection control or other genuine health and safety concerns.

Where possible, affected customers will be contacted promptly.

If we cannot provide the booked session, customers will be offered a suitable alternative or refund in accordance with their legal rights.

12. Damage and customer responsibility

Customers must treat the premises, equipment, gates and fencing with reasonable care.

Deliberate damage, misuse or damage resulting from a failure to take reasonable care may result in a claim for reasonable repair or replacement costs.

Customers may be responsible for losses caused by their negligence or breach of these terms, to the extent permitted by law.

Any claim for reimbursement will be based on reasonable, evidenced losses rather than an automatic penalty.

Normal wear and tear is not chargeable to customers.

13. Liability

Preston Fields takes reasonable steps to maintain the premises and provide the booked service with reasonable care and skill.

Customers remain responsible for supervising and controlling their dogs, assessing their dogs' individual needs and taking reasonable precautions appropriate to an outdoor environment.

Preston Fields does not accept responsibility for losses arising solely from risks outside its reasonable control or from a customer's own negligence or failure to follow these terms, except where the law provides otherwise.

Nothing in these Terms & Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or restricted.

Nothing in these terms affects customers' statutory rights.

14. Behaviour towards staff and other customers

We expect everyone using Preston Fields to treat staff, management and other customers with courtesy and respect.

Abusive, threatening, intimidating, discriminatory or harassing behaviour will not be tolerated.

Where there are reasonable grounds, Preston Fields may end a session or refuse future bookings to protect staff, customers, dogs or the business.

Serious threats or criminal conduct may be reported to the appropriate authorities.

Any cancellation or refusal of service will be handled fairly and in accordance with applicable consumer law.

15. Complaints and incident reporting

We welcome customer feedback and encourage customers to contact us promptly if something is not right.

Please provide the booking name, date, time and details of the concern so that we can investigate.

Where appropriate, we may review booking records, inspection records, photographs and other relevant evidence.

For urgent safety concerns, please telephone Preston Fields using the contact number provided with your booking.

Our email account is not monitored 24 hours a day, so urgent incidents should not be reported by email alone.

16. Personal information and privacy

Preston Fields collects and uses personal information to administer bookings, communicate with customers, manage site safety, investigate incidents and comply with relevant legal obligations.

Personal information is handled in accordance with applicable UK data protection legislation and our separate Privacy Notice.

Customers can find further information about how their data is used, stored, shared and retained in that notice.

17. Changes to these Terms & Conditions

Preston Fields may update these terms from time to time to reflect changes in legislation, safety requirements or business operations.

The terms applicable to a booking will normally be those made available when the booking was placed, unless a change is required by law or otherwise validly agreed.

Any material changes affecting existing bookings will be communicated where appropriate.

18. Agreement to these terms

By completing a booking, you confirm that you have read and agreed to these Terms & Conditions and will ensure that all people attending under your booking comply with them.

Thank you for helping us keep Preston Fields safe, clean and enjoyable for everyone.

Preston Fields Secure Dog Walking